Order Policy
At Haisä, each piece is thoughtfully crafted to ensure the highest quality for our customers. To protect the integrity of our process, we maintain a strict order policy:

Cancellations
You may request a cancellation within 24 hours of placing your order and only if your order has not yet been shipped.
After 24 hours — or once an order has been processed for shipment — no cancellations, changes, or refunds will be accepted.
No Returns / No Refunds

Due to the delicate nature of our products and for hygiene and quality assurance, all sales are final.
We do not accept returns, exchanges, or offer refunds once an order has been processed or shipped.
Please ensure all details are correct before completing your purchase.
Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [your email address] within 24 hours of delivery with your order number and clear photos of the issue.
We will review and address your claim promptly.

Shipping Times
Shipping timelines are estimates only. We are not liable for any shipping delays once the package has been dispatched.
By placing an order with Haisä, you acknowledge and agree to these terms.